Customer Support Associate - US (all genders)

Permanent employee, Full-time · Santa Monica

Key Facts
  • Start date: as soon as possible
  • Capacity: 40 hours per week 
  • Location: Santa Monica or remote
  • Salary range: $40.000 - $55.000 per year
buycycle & you
We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.
About the role
As a Customer Support Associate (all genders), you will serve as the interface between our customers and buycycle. You will be part of the operational team and significantly contribute to a smooth buyer and seller experience through your phone and written support (inbound).
Your responsibilities
  • You provide exceptional customer service as the primary point of contact for platform users, responding to inquiries and resolving issues in a timely and effective manner to ensure user satisfaction.
  • You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.
  • You work closely with internal teams and external partners to address inquiries relating to order processing, shipping, and payments.
  • You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences.
About you
  • You have previous experience delivering exceptional customer service within the cycling industry.
  • You are proficient with support tools like Zendesk, Slack, and Google Sheets.
  • You are patient and have an empathetic approach to understanding user needs.
  • You have the ability to clearly explain solutions, provide guidance, and build relationships.
  • You have exceptional written and verbal communication skills in English.
Why us?
  • We are young, dynamic, motivated and passionate about what we do.
  • We are open to everyone - cycling or not. That's why a diverse, cosmopolitan and inclusive team is important to us.
  • Everyone is an essential part of the buycycle vision - whether they are working students, full-time employees or CEOs. 
  • We work with goals, not tasks, and follow a data-driven approach. 
  • We never stop learning and developing. This not only gives you the chance to get better at what you do, but also to learn in and from other teams. 
  • We know that different people have different needs. That's why home office and remote work are part of our culture.
  • 401(k), dental insurance, health insurance and paid time off.
The process
Hiring Manager call → case study interview → meet a founder
Empowering Diversity and Growth
We firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage.

We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

For more information visit our website.
About us
Join us at buycycle, where we're crafting Europe's premier platform for pre-owned bikes. Since our launch in 2021, we've accomplished milestones such as establishing a vibrant Munich office and cutting-edge workshop dedicated to used bikes. This is just the start, now with your involvement, we aim to redefine the landscape of personal transportation. Join buycycle and play a pivotal role in shaping a rapidly expanding and dynamic company from its inception. Be a driving force behind the creation of Europe's largest pre-owned bike platform – become a valued member of our crew!
We are looking ​forward to your application!
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