Customer Success - working student (all genders)

Working Student, Part-time · München

Key Facts

Start date: as soon as possible
Capacity: 20 hours per week
Location: Munich

buycycle & you

We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.

About the role

We connect our sellers and buyers and, as a Europe-wide marketplace, guarantee that everyone can find the ideal bike. In your role as contact person for our customers, you will take on two important tasks. You will provide support with purchase advice by phone and e-mail and also ensure a smooth process and support with bike shipping.

Your responsibilities

You support the operational processes on our marketplace.
You help to connect bike enthusiasts from all over the world and find the right bike for everyone.
You help our Customer Success Team to solve our customers' concerns.
You are the interface between us and our logistics partners and ensure the smooth dispatch of bikes.
You ensure that buyers and sellers have an excellent user experience during the buying or selling process.
You support the development and implementation of operational processes.

About you

You are currently enrolled as a Bachelor's or Master's student.
You are self-motivated and enthusiastic about new ideas.
You have a structured and inquisitive approach to your work.
You are fluent in German and English. Any other language is a plus.

Why us?

We are young, dynamic, motivated and passionate about what we do.
We are open to everyone - cycling or not. That's why a diverse, cosmopolitan and inclusive team is important to us.
Everyone is an essential part of the buycycle vision - whether they are working students, full-time employees or CEOs.
We work with goals, not tasks, and follow a data-driven approach.
We never stop learning and developing. This not only gives you the chance to get better at what you do, but also to learn in and from other teams.
We know that different people have different needs. That's why home office and remote work are part of our culture.
Coffee, fruit baskets and muesli are basic provisions for us. Monthly team events, cosy after-work beers or sodas are also part of the package.

The process

Hiring Manager call → case study and meet the team

Empowering Diversity and Growth

We firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage.

We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

For more information visit our website.

Apply for this job

About us

Join us at buycycle, where we're crafting Europe's premier platform for pre-owned bikes. Since our launch in 2021, we've accomplished milestones such as establishing a vibrant Munich office and cutting-edge workshop dedicated to used bikes. This is just the start, now with your involvement, we aim to redefine the landscape of personal transportation. Join buycycle and play a pivotal role in shaping a rapidly expanding and dynamic company from its inception. Be a driving force behind the creation of Europe's largest pre-owned bike platform – become a valued member of our crew!