Return Specialist (all genders)

Permanent employee, Full-time · München

Key Facts
  • Start date: as soon as possible
  • Capacity: 40h
  • Location: Munich
buycycle & you
We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.
About the role
As a Return ​Specialist (all genders) at buycycle you will be responsible for handling bike related claims and returns for both, for privately and commercially sold bikes. You ensure a cost and time efficient, pragmatic handling of all customer complaints and thus contribute to an outstanding customer experience in the after-sales area.
Your responsibilities
  • You process incoming potential returns in a time and cost-efficient manner through personal contact with our sellers and buyers.
  • You cooperate with our customer support and workshop team to ensure smooth handling throughout the entire process.
  • You are responsible for meeting the cross-team KPIs and for achieving your own targets through independent work.
  • You contribute to improve our returns process with your own ideas and approaches, helping to make pre-sale communication clearer and more transparent, while also minimizing return rates and return costs.
About you
  • You hold a Bachelor's or Master’s degree in a relevant field.
  • You have background in return management, customer experience and / or in the bike industry is considered as a plus.
  • You are passionate about sport bikes with a keen awareness of the latest trends in the biking industry.
  • You have strong analytical skills and experience with data-driven decision making.
  • You are a team player with exceptional communication skills.
  • You have deep understanding of online marketplaces and / or e-commerce.
Why us?
  • We are young, dynamic, motivated and passionate about what we do.
  • We are open to everyone - cycling or not. That's why a diverse, cosmopolitan and inclusive team is important to us.
  • Everyone is an essential part of the buycycle vision - whether they are working students, full-time employees or CEOs. 
  • We work with goals, not tasks, and follow a data-driven approach. 
  • We never stop learning and developing. This not only gives you the chance to get better at what you do, but also to learn in and from other teams. 
  • We know that different people have different needs. That's why home office and remote work are part of our culture.
  • Coffee, fruit baskets and muesli are basic provisions for us. Monthly team events, cosy after-work beers or sodas are also part of the package.
The process
Hiring Manager call → case study → meet the the team & Founder
Empowering Diversity and Growth
We firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage.

We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

For more information visit our website.
About us
Join us at buycycle, where we're crafting Europe's premier platform for pre-owned bikes. Since our launch in 2021, we've accomplished milestones such as establishing a vibrant Munich office and cutting-edge workshop dedicated to used bikes. This is just the start, now with your involvement, we aim to redefine the landscape of personal transportation. Join buycycle and play a pivotal role in shaping a rapidly expanding and dynamic company from its inception. Be a driving force behind the creation of Europe's largest pre-owned bike platform – become a valued member of our crew!
We are looking ​forward to your application!
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