We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.

As the Global Claims Lead (all genders) at buycycle, you’ll manage all post-delivery claims from buyers. Whether it's a bike arriving in the wrong condition, color, or missing accessories, your teams role will be to mediate disputes between buyers and sellers, ensuring swift and fair resolutions. Your work will directly influence our profitability, making you a key driver in buycycle’s growth. We’re not looking for someone with a routine background in insurance claims. Instead, we seek a candidate eager to build something new—to reshape the claims process into a more efficient, scalable, and innovative system.

• You lead, inspire, and grow a high-performing global team of claims specialists, fostering a collaborative and innovative environment.
• You continuously improve our claims-handling processes to streamline operations, reduce claims costs, and ensure best-in-class customer experiences.
• You drive the evolution of our in-house claims management system, working closely with product development teams to ensure the system meets current and future needs.
• You build strong, dynamic relationships with Commercial, Customer Support, and Logistics teams to create seamless feedback loops that enhance claims performance, track trends, and adapt policies.
• You develop a clear, overarching claims guideline/framework that aligns with our fast-paced and ever-evolving business strategy.
• You strengthen and improve our performance reporting framework, ensuring all necessary controls are in place to track success and continuously optimise.

• You have proven ability to manage KPIs and SLAs, delivering high-quality results on time.
• You proactively solve complex problems and prioritise tasks effectively.
• You are experienced in leading and motivating teams by setting high performance standards and fostering a culture of initiative, accountability, and self-direction.
• You have strong analytical mindset with attention to detail, able to dive into processes and create detailed, robust plans that improve efficiency.
• You are a team player who thrives in a fast-paced, high-growth environment. You influence across teams and take ownership to get things done.
• You have a passion for cycling and/or other endurance sports.

• We're driven by data and fueled by passion. We don’t just work; we create impact.
• Cyclist or not, everyone’s welcome here. We embrace diversity because it strengthens our team.
• Every person — from working students to full-time contributors to Founders — is a vital part of the buycycle journey.
• Working in a startup takes grit and resilience. It can be challenging, but the rewards are exceptional growth and valuable learning experiences.
• We offer a personalised roadmap with in-house training opportunities tailored to your development goals.
• We believe that laughter and teamwork bring us closer together, which is why we prioritise regular group sports and team events.
• Looking for more? We provide all the modern perks you’d expect from a forward-thinking company.

Hiring Manager call → case study → meet the team, People team & Founder

We firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage. We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.