Key Facts

• Start date: as soon as possible
• Capacity: 40 hours per week
• Location: Munich

buycycle & you

We are the leading marketplace for pre-owned bikes. And to help us grow and improve, we want you on the team. We're always looking for more talent with a variety of backgrounds.

About the role

As part of the Customer Support Team, you serve as the daily link between our customers and buycycle. Thanks to your extensive experience, you ensure a seamless buying and selling experience while significantly contributing to the long-term satisfaction of our customers and the growth of a sustainable buycycle community.

Your responsibilities

• You create an outstanding customer experience across all touchpoints and actively contribute to turning satisfied customers into true buycycle fans.
• You handle customer inquiries via email and phone with the goal of providing real value and building long-term customer relationships.
• You approach complex issues with creative and efficient solutions, ensuring a positive and lasting customer experience.
• You coordinate communication with our external logistics partners and ensure the smooth shipping of bikes sold through buycycle.
• You continuously analyze and improve existing processes and work closely with the team to build a data-driven and future-oriented support environment.

About you

• You have strong communication skills and empathy when interacting with customers - and you feel confident communicating in both German and English.
• Ideally, you’ve already gained some initial experience in customer support.
• You work independently, proactively, and solution-oriented.
• You’re a team player and flexible when it comes to adapting to new situations.
• Even in complex scenarios, you come up with creative - and sometimes unconventional - solutions.
• You think analytically, have a solid understanding of numbers, and base your decisions on data.
• Your eagerness to learn and intrinsic motivation will quickly make you a valuable part of the buycycle team.

Why us?

• We're driven by data and fueled by passion. We don’t just work; we create impact.
• Cyclist or not, everyone’s welcome here. We embrace diversity because it strengthens our team.
• Every person — from working students to full-time contributors to Founders — is a vital part of the buycycle journey.
• Working in a startup takes grit and resilience. It can be challenging, but the rewards are exceptional growth and valuable learning experiences.
• We offer a personalised roadmap with in-house training opportunities tailored to your development goals.
• We believe that laughter and teamwork bring us closer together, which is why we prioritise regular group sports and team events.
• Looking for more? We provide all the modern perks you’d expect from a forward-thinking company.

The process

Hiring Manager call → case study → meet the team, People team & Founder

Empowering Diversity and Growth

We firmly believe that the right attitude, motivation and willingness to learn will lead to satisfaction and success for all interested parties at buycycle. Therefore, you are welcome to apply even if you feel that you do not meet all the requirements of the profile at this stage. We welcome all applications - regardless of gender identity, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

About us

We are the leading marketplace for pre-owned bikes. Since our founding in 2021, we’ve achieved significant milestones, including operations in over 30 countries and the opening of offices in Munich, Berlin, and Santa Monica. Our mission is to make buying and selling bikes safe, quick, and easy for everyone. We redefine personal transportation and ensure biking is accessible to all.
Join buycycle and be a key player in shaping a fast-growing, dynamic company from the ground up.