We are the leading marketplace for pre-owned bikes. We’re always on the lookout for passionate and talented individuals who share our mission and values. If you’re interested in joining buycycle but don't see an opportunity that you'd like to apply to, drop an application below.

As a Claims Agent Specialist, you play a key role in ensuring a fair, smooth, and customer-focused claims process on our platform. You support buyers and sellers in resolving issues related to products—primarily bicycles—by providing timely, empathetic, and solution-oriented assistance.
Your expertise in cycling and/or endurance sports helps you better understand customer concerns, assess situations accurately, and find balanced solutions for all parties involved. Working closely with the Claims and Customer support teams, you contribute to continuously improving our processes and delivering a seamless user experience.

• Handle and resolve customer claims related to products sold on our platform, primarily bicycles
• Assess situations carefully and find fair, practical solutions for buyers and sellers
• Communicate with customers in a professional, empathetic, and clear manner
• Use your product knowledge and sports expertise to better understand and evaluate claims
• Identify recurring issues and share insights to help improve claims processes and product features

• Several years of professional experience in Customer Care, Customer Service, or Claims Handling
• Excellent verbal and written communication skills in English
• German or additional languages are a plus
• A strong service mindset and genuine enjoyment in interacting with customers
• Strong problem-solving skills and high attention to detail
• The ability to remain calm, flexible, and solution-oriented in challenging situations
• A structured and independent working style
• Confident use of digital tools and customer support systems, or the ability to quickly learn new tools
• A passion for cycling and/or other endurance or outdoor sports
• Basic product or technical knowledge of bicycles or sports equipment, with the curiosity to further expand your expertise

• We're driven by data and fueled by passion. We don’t just work; we create impact.
• Cyclist or not, everyone’s welcome here. We embrace diversity because it strengthens our team.
• Every person — from working students to full-time contributors to Founders — is a vital part of the buycycle journey.
• Working in a startup takes grit and resilience. It can be challenging, but the rewards are exceptional growth and valuable learning experiences.
• We believe that laughter and teamwork bring us closer together, which is why we prioritise regular group sports and team events.
• Looking for more? We provide all the modern perks you’d expect from a forward-thinking company.

Hiring Manager call → case study → meet the team, People team & Founder